Managed Security Services (Managed SOC 24/7)
Round-the-clock monitoring, detection and response
Our Managed SOC 24/7 service provides round-the-clock monitoring, detection and response — alongside security device management and maintenance and support (MA) with service levels defined in your contract.
Connect. Protect. Empower.
Part of the Protect pillar of APJC’s promise
- Monitoring, detection and response
- 24/7
- Maintenance and support to contracted service levels
- MA
- Security-analyst certification on the team
- CySA+
Capabilities
What’s included
24/7 Monitoring
Security events watched every hour of every day, holidays included.
Triage & Analysis
Alerts analysed before they are passed on, so your team is not buried in noise.
Incident Response
Response steps and escalation paths agreed in advance, with remediation advice.
Security Device Management
Policy tuning, updates and health checks that keep defences ready for new threats.
Reports & Recommendations
Clear summaries of your security posture and how to improve it.
Maintenance & Support (MA)
Troubleshooting and fixes to the service levels defined in your contract.
Security backup for your team, around the clock
Watching for threats every hour of every day takes people, time and continuity — a heavy load for most IT teams. APJC’s Managed SOC 24/7 service monitors, detects and responds to threats around the clock, so your team only hears about what really matters, together with advice on what to do next.
We work as an extension of your team: scope, communication channels and escalation steps are agreed together from the start, and service levels are set out clearly in the contract.
What the service covers
- 24/7 monitoring and alerting — security events tracked across the systems in scope.
- Alert triage and analysis — real signals separated from noise before they reach your team.
- Incident response — actions taken according to playbooks agreed in advance, with remediation advice.
- Security device management — policy tuning, updates and regular health checks of your defences.
- Reports and recommendations — regular summaries of what happened and how to improve.
- Maintenance and support (MA) — troubleshooting and fixes to the service levels in your contract.
How we get started
We begin by assessing the systems and log sources to bring into monitoring, agree scope and response playbooks with your team, then start the service — reviewing and improving it throughout the contract.
Technology partners
Built on platforms from world leaders
We design and deliver with our technology partners, so you get the right technology for the job.
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Let’s design the right solution for you
Tell us about your goals and challenges — APJC’s specialists will recommend the approach that fits your organization best.